Regardless of what they may believe, the user will not always be correct. They may make requests for features that only result in more problems, or the designer may start listening to all the users with complaints and suggestions. If they listen to all of those suggestions, it is very likely that the product under discussion will become crowded and difficult to use. As Hoekman explains, when we look at the user we give too much credit to the individual and his/her personality, and not enough focus on the situation they're in. Designers need to focus on the "current and very transient circumstances" instead of individual details. In other words, he explains that design should use a situation-centered approach as well. We as designers hope to fix problems, not people.
I think that shadowing would be the best method to use when generating data for project 2. By shadowing multiple users, we would be able to obtain a great view of which problems were common, and which were individual. This would let us include features that would help the most people, and eliminate features that were actually a waste.
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