4 - Nicholas Barker

I would say based off the context we have read, that the user is indeed not always right.  I think it is important to take data we can receive from user(s), but to say that the thoughts of one or even many users is always right is just not correct.  They could even want or desire features that in reality would not improve the overall design, they just think it could.

As far as Situation-centric approach, I think the best method I should of taken in project 2 would have been to observe multiple users and get feedback from this.  I would then get a better idea for how to better improve my design.