I think the usefulness of the HELP systems such as online help and
tutorial videos is limited to a certain extent. There is no perfect design,
which means there is always some bugs or imperfect features exist in a design.
When users have to figure out the problem in order to make the program run, the
HELP systems played an important role of fixing problems. However, users may
complaint about the inconvenience of looking up a solution because they have to
read the instruction or watch videos to understand how to solve and they have
to manually fix the problem themselves. This drawback contradicts to the aim of
"designing the obvious". Users may change to other program that
doesn't have problems.
The persona we are designing is the fans of the hero because they are
the target consumer of the product. The design will be focusing on how to
developing product that meets their needs.
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